Delivery & Shipping | Pop-Up Studio

Important notice for international customers

We only ship to addresses in the UK, the US and Australia. There are no current plans to ship outside these locations. Sorry!

Please only place an international order if you are prepared to wait. If you need fast dispatch or are not willing to wait for your order to be processed, please do not order from us.

Please read the details below to learn more.

Table of Contents

UK Shipping
US Shipping
Australia Shipping
Returns and Exchanges
Delays and Responsibility
Disclaimer
Warranty
Questions about your order

UK Shipping

Delivery to England, Scotland or Wales costs £4.50 per order.
Delivery to Northern Ireland costs £5 per order.
Products are made to order, so please allow a few days for processing before your order ships.
- If an order placed before 11 am is urgent (for a birthday, etc.), please contact us at hello@pop-up.studio and we will aim to expedite your order.
- Some orders may take longer to prepare before dispatch. This includes large orders.
Delivery estimates begin once your order has been dispatched.
Royal Mail Tracked 24 shipping is used for all UK orders.
Where possible, orders are packaged to fit through a standard letterbox, although this depends on the size and contents of your order.

Royal Mail Tracked 24 is a tracked UK delivery service that aims for next-working-day delivery after dispatch, including Saturdays.

Please note

If you choose to use a third-party forwarding service to send your order to another address, we are not responsible for your order once it has been delivered to the UK forwarding address.

US Shipping

We offer shipping to the United States.
Please see the table below for shipping rates.

Order value	Shipping rate (including import duties)
£0–£50	£25
£50–£100	£28
£100–£150	£34
£150–£200	£38
£200–£250	£45
£250–£300	£49

To keep international orders within the postal services we normally use, US orders are limited to £300 per shipment. If you would like to purchase more, please place separate orders within these limits.
Products are made to order, so please allow a few days for processing before your order ships. Some orders may take longer to prepare before dispatch. This includes large orders.
Estimated transit time is 7–10 business days after dispatch. Please note this is an estimate and may vary due to postal delays outside of our control.
International orders are shipped from the UK using Royal Mail International Tracked.
We only process a limited number of international orders each week, and these are shipped when capacity allows. UK orders are prioritised, so international orders may take longer to be dispatched.
Please only place an international order if you are prepared to wait. If you need fast dispatch, or are not willing to wait for your order to be processed, please do not order from us.
We ship from the UK using tracked services, but unfortunately we can’t control customs charges applied by other countries.
Where possible, orders are packaged to fit through a standard letterbox, although this depends on the size and contents of your order.

Australia Shipping

We offer shipping to Australia. Please see the table below for rates.

Order value	Shipping rate (not including GST and import fees)
£0–£200	£25
£200–£300	£35

Australian shipping rates do not include GST, customs duties, import fees, handling fees or local taxes. These may be charged on delivery and are the customer’s responsibility.
Products are made to order, so please allow a few days for processing before your order ships. Some orders may take longer to prepare before dispatch. This includes large orders.
Estimated transit time is 10–14 business days. Please note this is an estimate and may vary due to postal delays outside of our control.
International orders are shipped from the UK using Royal Mail International Tracked.
We only process a limited number of international orders each week, and these are shipped when capacity allows. UK orders are prioritised, so international orders may take longer to be dispatched.
Please only place an international order if you are prepared to wait. If you need fast dispatch, or are not willing to wait for your order to be processed, please do not order from us.
We ship from the UK using tracked services, but unfortunately we can’t control customs charges applied by other countries.
Where possible, orders are packaged to fit through a standard letterbox, although this depends on the size and contents of your order.

The following are applicable to all orders.

Returns and Exchanges

You have 28 days from receipt to notify us if you wish to exchange an item or request a refund.
Personalised or made-to-order items are non-refundable unless faulty.

Delays and Responsibility

As all of our products are handmade, some items may require additional preparation time.
Personalised orders will take longer to process before dispatch.
While we aim to dispatch and deliver your order as quickly as possible, we are not responsible for delays caused by:
- Shipping service disruptions
- Customs checks
- Incorrect delivery details provided at checkout
- Third-party forwarding services

Disclaimer

Products may contain sharp functional pin points and small components. Handle with care. Not intended for children. By purchasing and using these products, the customer acknowledges and assumes all risks associated with normal and improper use of the item.
To the fullest extent permitted by applicable law, Pop-Up Studio shall not be liable for any indirect, incidental, special, or consequential damages, or for any injury or damage resulting from misuse, modification, improper handling, or use other than as intended.
The purchaser is responsible for determining whether this product is suitable for their intended use.

Warranty and faulty items

We do not offer an extended warranty on our products.
If your item arrives damaged or has a manufacturing fault, contact us within 14 days of delivery with your order number and clear photos.
We will offer a suitable solution, such as a replacement, repair, or refund where appropriate.
This does not cover normal wear and tear, accidental damage, loss, misuse, or damage caused after delivery.