Delivery & Shipping | Pop-Up Studio

Important notice for international customers

We only ship to addresses in the UK, the US and Australia. There are no current plans to ship outside these locations. Sorry!

Please only place an international order if you are prepared to wait a few days for it to ship. Turnaround is normally around a week to ship, but at really busy times it can take a little longer. Once it’s posted, it normally moves through the US and Australian postal systems quite fast and is trackable.

Please read the details below to learn more.

Table of Contents

UK Shipping
US Shipping
Australia Shipping
Returns and Exchanges
Delays and Responsibility
Disclaimer
Warranty
Questions about your order

UK Shipping

Delivery to England, Scotland or Wales costs £4.50 per order, regardless of how many items you buy. We send orders using Royal Mail Tracked 24, so you can follow your parcel from dispatch through to delivery, and we have a much better chance of locating it if anything goes astray. The price also helps cover the sturdy packaging we use to ensure your order arrives safely. For comparison, a standard First Class large letter currently costs £3.30, so we think £4.50 for tracked delivery and packaging represents good value.
Delivery to Northern Ireland or the Isle of Man costs £5 per order.
Products are often made to order, so please allow a few days for processing before your order ships. Maximum turnaround is normally a week in exceptionally busy times. But usually it's a lot faster than this!
- If an order placed before 11 am is urgent (for a birthday, etc.), please contact us at hello@pop-up.studio and we will aim to expedite your order.
- Some orders may take longer to prepare before dispatch. This includes large orders.
Delivery estimates begin once your order has been dispatched.
Where possible, orders are packaged to fit through a standard letterbox, although this depends on the size and contents of your order.

Royal Mail Tracked 24 is a tracked UK delivery service that aims for next-working-day delivery after dispatch, including Saturdays.

Please note

If you choose to use a third-party forwarding service to send your order to another address, we are not responsible for your order once it has been delivered to the UK forwarding address.

US Shipping

We offer shipping to the United States.
Please see the table below for shipping rates.

Order value	Shipping rate (including import duties)
£0–£50	£25
£50–£100	£28
£100–£150	£34
£150–£200	£38
£200–£250	£45
£250–£300	£49

To keep international orders within the postal services we normally use, US orders are limited to £300 per shipment. If you would like to purchase more, please place separate orders within these limits.
Products are made to order, so please allow a few days for processing before your order ships. Some orders may take longer to prepare before dispatch. This includes large orders.
Estimated transit time is 7–10 business days after dispatch. Please note this is an estimate and may vary due to postal delays outside of our control.
International orders are shipped from the UK using Royal Mail International Tracked.
We only process a limited number of international orders each week, and these are shipped when capacity allows. UK orders are prioritised, so international orders may take longer to be dispatched.
Please only place an international order if you are prepared to wait. If you need fast dispatch, or are not willing to wait for your order to be processed, please do not order from us.
We ship from the UK using tracked services, but unfortunately we can’t control customs charges applied by other countries.
Where possible, orders are packaged to fit through a standard letterbox, although this depends on the size and contents of your order.

Australia Shipping

We offer shipping to Australia. Please see the table below for rates.

Order value	Shipping rate (not including GST and import fees)
£0–£200	£25
£200–£300	£35

Australian shipping rates do not include GST, customs duties, import fees, handling fees or local taxes. These may be charged on delivery and are the customer’s responsibility.
Products are made to order, so please allow a few days for processing before your order ships. Some orders may take longer to prepare before dispatch. This includes large orders.
Estimated transit time is 10–14 business days. Please note this is an estimate and may vary due to postal delays outside of our control.
International orders are shipped from the UK using Royal Mail International Tracked.
We only process a limited number of international orders each week, and these are shipped when capacity allows. UK orders are prioritised, so international orders may take longer to be dispatched.
Please only place an international order if you are prepared to wait. If you need fast dispatch, or are not willing to wait for your order to be processed, please do not order from us.
We ship from the UK using tracked services, but unfortunately we can’t control customs charges applied by other countries.
Where possible, orders are packaged to fit through a standard letterbox, although this depends on the size and contents of your order.

The following terms apply to all orders.

Returns and Exchanges

You have 28 days from receipt to notify us if you wish to exchange an item or request a refund.
Personalised or made-to-order items are non-refundable unless faulty.

Delays and Responsibility

As all of our products are handmade, some items may require additional preparation time.
Personalised orders will take longer to process before dispatch.
While we aim to dispatch and deliver your order as quickly as possible, we are not responsible for delays caused by:
- Shipping service disruptions
- Customs checks
- Incorrect delivery details provided at checkout
- Third-party forwarding services

Disclaimer

Products may contain sharp functional pin points and small components. Handle with care. Not intended for children. By purchasing and using these products, the customer acknowledges and assumes all risks associated with normal and improper use of the item.
To the fullest extent permitted by applicable law, Pop-Up Studio shall not be liable for any indirect, incidental, special, or consequential damages, or for any injury or damage resulting from misuse, modification, improper handling, or use other than as intended.
The purchaser is responsible for determining whether this product is suitable for their intended use.

Warranty and faulty items

We do not offer an extended warranty on our products. But we will always try to sort out any issues. We want you to be happy!
If your item arrives damaged or has a manufacturing fault, contact us within 14 days of delivery with your order number and, if possible, a photo of the problem.
We will offer a suitable solution, such as a replacement, repair, or refund where appropriate.
This does not cover normal wear and tear, accidental damage, loss, misuse, or damage caused after delivery.