Customer Reviews & Testimonials | Pop-Up Studio Jewellery

We ship to the UK, US and Australia. Read more in our Delivery & Returns guidance.

We want you to be happy. That’s the most important thing to us! A happy customer comes back as they trust that a brand will look after them. If there is anything at all that isn’t right get in touch with us via email at hello@pop-up.studio. We can either send you a replacement item or refund you without you needing to return anything. Laura road tests everything so she’s happy with it but there are occasional weak links and mistakes do happen. We really appreciate feedback from customers good and bad as it helps us refine our designs.

Our studio is open on Saturdays from 10am to 3pm.

You'll find our shop a few doors up from the Three Tuns Pub on Old Durham Road. You can’t miss us. The shop front is bright turquoise. The address is 102 Sheriffs Highway, Low Fell, Gateshead NE9 5SD. [Google Maps]

Check out the Charm Bar page for all the details. Book the Charm Bar and receive 10% discount off Charm packages!

Most brands price their products like this: they calculate the cost of making an item, add a profit margin, then sell it wholesale to a stockist. The stockist usually applies a markup of around 2–2.5× before it reaches you. So a product that costs £10 at wholesale often ends up costing £23 or more in a shop.

If we sold through external stockists, that’s the price you’d be paying too. We’ve chosen not to do that.

Instead, we sell directly to you. Cutting out the middle step allows us to keep prices as low as possible without compromising on quality.

When you shop with us, your money goes towards staff wages, materials, utilities, and a very small marketing budget. We also own our shop outright, so we don’t need to factor in rent. You’re not paying for city-centre overheads, large marketing teams, celebrity endorsements, or designs that have been refined by committee until they feel safe and familiar.

Everything you see is designed independently. If our designer gets bored of something, it’s gone for good. That means what’s in the shop stays original, a little bit magical, and only exists as long as we both love it.

If that sounds like your kind of thing, we’d love you to shop with us. 💛

Sorry, it's just us for now but rest assured, we'll inform you if anything changes.

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